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| 1. How do I buy? |
| Simply surf the site, browse through fabrics, choose the fabrics, check your total with shipping, register, pay through PAYPAL and exit. |
| 2. How do I pay? |
| Simply using your credit card on the PAYPAL website (which you will be automatically directed to while paying). Ours is a secured PAYPAL account in USA, and your credit card details remain with PAYPAL—not with us. |
| For BULK purchases of fabrics, you can pay via personal/business checks into our US / India bank account, the details of which will be communicated to you separately. |
| 3. What are the expected delivery times: |
| Most orders are processed within 2-3 days. Delivery times vary with destinations, delivery method and also are subject to availability of the items with us. As per our disclaimer, all fabrics/items are subject to availability. Most available items would be with you within 7-12 days consisting of atleast 5 working days. In the event an item is not available, your balance remains with PAYPAL, and you can take a charge back to your credit card ANYTIME. |
| BUT, we do try making sure that most items are available with us most of the times. |
| 4. Do you ship to any country? |
| YES. We ship fabrics to any country. All you need to check are the shipping rates for your country. |
| 5. Do you sell only retail quantities or do you offer bulk options as well? |
| We do BOTH. For retail sales, you can pay online and have the fabrics delivered to you. For BULK enquiries, its best to leave us a message on the "wholesale enquiry" Form . |
| 6. Do you provide sample swatches? |
| YES. We provide sample swatches of all fabrics FREE OF COST for bulk purchases. |
| 7. How to know shipping costs? |
| Go to the ‘calculate shipping’ area before purchasing any item. Choose your country from a drop-down list, and the shipping charges will be displayed. |
| Due to weight and oversize restrictions, the table pertaining to shipping may not apply to all orders. We will contact you via telephone or email if your order exceeds shipping parameters. |
| 8. Is my personal information secure? |
| YES. Your personal information is NOT fed into our website. You are automatically directed to the PAYPAL site, where your information is entered. In fact, we don’t have access to your Credit card details |
| 9. I cant find what I’m looking for: |
| Then email us on our contact / registration form and we’ll be back with you on the fabrics/ items you can’t find. |
| 10. What is the return policy at fabrics-textiles.com? |
| You can return the fabrics within 30 days of receipt for a refund or exchange. Please contact our Customer Service Department at 1-877-294-7111 between the hours of 8:00AM - 5:00PM CST or e-mail us at care@fabrics-textiles.com for a Return Authorization Number and shipping instructions. Items must be repacked in original packaging with all accessories and a copy of your invoice/return form. Fabric quantities less than 5 yards in length cannot be returned for exchange or credit. When your return is received, we will issue a refund to your credit card account for the purchase price. |
| We will accept returns only in case: |
| -The fabrics have arrived damaged to you. -You received some other item. |
| We will not accept returns / exchanges in case: |
| -Items are sent back to us in a damaged /mutilated/stained condition resulting from handling / storage at your end. -The fabrics / items arrive beyond 30 days at our location |
| 11. Changing Orders |
| Since we fill orders as fast as we can, you have to be quick in changing your order. A change made within minutes will be definitely take effect. A change made within hours still has a good chance. Next day is less likely. To notify us of a change, you may either email us or call us. 1-877-294-7111 • Email us: care@fabrics-textiles.com |
| 12. Do I need to provide an email address while ordering? |
| Fabrics-textiles.com uses your e-mail address to send verification of your order and communicate any additional order information with you. We do not share your email address with any outside company or source. |
| 11. "All our products are subject to availability." |
In case,you have already paid for an item which is not currently in stock, you have 2 options: ENJOY & SHOP TILL YOU DROP!" |
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